Refund Policy

At Deanna Brown LLC, we stand behind the quality of our products and want you to shop with confidence. If something isn’t right with your order, we’re here to make it right.

Order Changes & Cancellations

Please review your order carefully before checkout — especially size, color, and quantity.

• Cancellations: You may cancel your order within 24 hours of purchase.
• A 10% cancellation fee will apply.
• If your order has already been processed or shipped, we cannot guarantee cancellation.
• To request a cancellation, email us at [email protected] with your order number.

Exchanges

• We do not currently offer direct exchanges for incorrect selections (e.g., wrong size or color).
• You may cancel within 24 hours and place a new order.
• Need help choosing the right fit? Our support team is happy to guide you!

Returns & Refunds

We accept return requests within 120 days of delivery. Beyond this window, all sales are final.

Returns are accepted if:

• The item arrives damaged or defective
• You receive the wrong product
• The item significantly differs from the description

We do not accept returns for:

• Used, washed, or altered items
• Minor cosmetic flaws (e.g., loose threads)
• Items missing original tags or packaging
• Damage not caused by Deanna Brown LLC

How to Request a Refund

Please email [email protected] with:

• Order number
• Photos or videos of the issue
• Proof of purchase
• Shipping receipt (if applicable)

We’ll respond within 1 business day with return instructions.
Important: Do not return any item without prior approval.

Refund Processing

• Once we receive and inspect your return, refunds are issued within 7 days.
• You’ll receive an email confirmation once the refund has been processed.
• Refunds include original shipping charges.
• If your refund hasn’t appeared within 10–15 business days, please contact your payment provider.

Important Notes

• Return window: 120 days from delivery
• Customers are responsible for return shipping costs
• Deanna Brown LLC is not responsible for loss or damage during return transit

Questions or Concerns?

We’re here to help!
Email: [email protected]
Hours: Mon – Fri, 9:00 AM – 5:00 PM (PST)

Thank you for shopping with Deanna Brown LLC — we truly appreciate your trust.